Shipping policy

Shipping Policy

Order processing

Orders are processed once payment has been received.
For pre-order items, processing begins once the product is ready to dispatch.

Estimated dispatch windows for pre-orders are shown on the product page and may be updated if production timelines change.

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Shipping destinations

We currently ship within the United Kingdom and to selected international destinations.

If international shipping is available for a product, options and costs will be shown at checkout.

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Shipping rates

Shipping costs are calculated at checkout or communicated prior to dispatch for pre-orders.

Any applicable duties, taxes, or import fees for international orders are the responsibility of the customer.

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Dispatch confirmation & tracking

Once your order has been dispatched, you will receive a confirmation email.
Tracking information will be provided where available.

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Delays

While we aim to dispatch orders within the stated timeframes, delays can occasionally occur due to production schedules, supplier delays, or courier issues.

TEN24 is not responsible for delays caused by carriers once an order has been dispatched.

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Pre-orders

Pre-orders are charged at the time of purchase unless otherwise stated.

Pre-orders may be cancelled for a full refund at any time before dispatch confirmation.
Once a pre-order has been dispatched, it is treated as a standard order and covered by our Refund Policy.

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Lost or damaged shipments

If your order arrives damaged, or if a shipment appears to be lost in transit, please contact us as soon as possible at rc.1024@hotmail.com so we can assist.

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Contact

If you have any questions about shipping, please contact us at:
rc.1024@hotmail.com